Job details

We are looking to recruit a Lettings and Maintenance Administrator who will be responsible for providing an effective and efficient support service to the team, ensuring the smooth running of a busy department. We are looking for an administrator who loves being busy and is looking for a role that allows you put your skills to the test!

The role would involve working closely with the Lettings/Maintenance Team including dealing with enquiries, booking appointments; matching suitable tenants to properties; ensuring that all instructions are presented to the highest standard to prospective tenants; updating and maintaining our software and website together.

We’re looking for a customer service orientated and highly organised individual with a minimum of 1 year experience in the Student Lettings industry. There is no sales or negotiating involved. You’ll be a pro-active and personable individual, with good attention to detail. Excellent communication skills and the ability to multi-task are essential for this role. You will have a good working knowledge of Microsoft office and excellent telephone manner.

Role Responsibilities:

Managing Staff Holidays and Absences on a spreadsheet

Good knowledge of IT and Excel

General administration duties

Inputting data into databases quickly and accurately - including updating their bespoke software package

Organisational skills

Front of House office duties such as call handling and meeting and greeting visitors and tenants

Provide support for the team

Updating window displays and adverts

Dealing with telephone enquiries

Managing the directors’ diaries

Dealing with complaints

Planning the staff Rota

Ideal Candidate:

Knowledge of Microsoft office

Knowledge of CFP Software, this is preferred. Property software knowledge is essential

Previous experience of working in a Student Letting Agency is essential

A team player

Strong communication and organisational skills

Self-motivation with a 'can do’ attitude

Smart in appearance and a confident manner

Rota to include working Saturdays

This is an excellent opportunity to join this well placed and established company. It is imperative for the successful candidate to be able to deliver under pressure and be confident dealing with clients both in person and over the phone. This is a full time position.

Monday to Friday 10am to 6.30pm and Saturdays 11am to 4pm. Due to the seasonal timings for most of their tenant groups (students) our client is very busy between October and February each year therefore, working during these months Saturdays will be highly likely.